Service Agreement

Terms of Service

Clear, fair terms governing your use of ReviewPanel

Last updated: June 2025
Transparent & Fair

1. Acceptance of Terms

By accessing or using ReviewPanel ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

Important: These terms become effective immediately upon your first use of ReviewPanel. Please read them carefully before proceeding.

2. Description of Service

ReviewPanel is a comprehensive review management platform that helps businesses optimize their Google Business Profile presence through:

Data Integration

  • • Connect Google Business Profile accounts
  • • Real-time review synchronization
  • • Multi-location management

Analytics & Insights

  • • Advanced review analytics
  • • Sentiment analysis
  • • Trend reporting

Export & Reporting

  • • Customizable reports
  • • Multiple export formats
  • • Scheduled reporting

Reputation Management

  • • Review monitoring
  • • Alert notifications
  • • Performance tracking

3. User Accounts and Registration

To use certain features of the Service, you must create an account. You agree to:

Account Requirements

  • • Provide accurate information
  • • Keep account details current
  • • Use a valid business email

Security Responsibilities

  • • Maintain credential security
  • • Enable two-factor authentication
  • • Report suspicious activity

Account Responsibility: You are fully responsible for all activities that occur under your account, including any unauthorized use.

4. Acceptable Use Policy

Prohibited Activities: The following activities are strictly forbidden and may result in immediate account termination.

Legal Compliance

  • • Violating applicable laws or regulations
  • • Infringing intellectual property rights
  • • Accessing unauthorized data
  • • Engaging in fraudulent activities

Service Integrity

  • • Interfering with service operations
  • • Attempting unauthorized system access
  • • Creating competing products using our data
  • • Sharing credentials with unauthorized parties

5. Google API Usage

The Service uses Google APIs to access your Google Business Profile data. By using our Service, you acknowledge that:

You must comply with Google's Terms of Service and API policies

You are responsible for maintaining valid Google Cloud Console credentials

Google may modify or discontinue their APIs at any time

We are not responsible for changes to Google's services that affect functionality

6. Subscription Plans and Billing

Paid subscriptions are subject to the following terms:

  • Subscription fees are charged in advance on a recurring basis
  • All fees are non-refundable except as required by law
  • We may change subscription prices with 30 days notice
  • You can cancel your subscription at any time
  • Access to paid features ends at the end of your billing period upon cancellation

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of ReviewPanel and its licensors. The Service is protected by copyright, trademark, and other laws.

8. User Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Data Security and Backup

While we implement security measures to protect your data:

  • No method of transmission over the Internet is 100% secure
  • You are responsible for maintaining your own data backups
  • We are not liable for data loss due to technical failures
  • You should export important data regularly

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REVIEWPANEL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify, defend, and hold harmless ReviewPanel and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

16. Export Control Laws

You acknowledge that the Service may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and regulations.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of [Your Jurisdiction].

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms constitute the entire agreement between you and ReviewPanel regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral.

20. Contact Information

If you have any questions about these Terms, please contact us:

Legal Inquiries

legal@reviewpanel.dev

[Your Business Address]

General Support

support@reviewpanel.dev

For general questions and technical support

Response Time: We respond to legal inquiries within 2 business days and general support requests within 24 hours.


Note: This Terms of Service document is a template and should be reviewed by a qualified attorney before implementation. Consider consulting with legal counsel to ensure compliance with applicable laws in your jurisdiction.