1. Introduction
Serein LLC ("we," "our," or "us"), a company organized under the laws of Texas, United States, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Business Profile review management service.
Data Controller Information
Company: Serein LLC
Location: Texas, United States
Contact: admin@reviewpanel.dev
Key Principle: We only collect data necessary to provide our review management services and never sell your personal information to third parties.
2. Information We Collect
2.1 Information You Provide
Account Information
- Name and email address
- Authentication credentials
- Profile preferences
Business Data
- Google Business Profile information
- Review data and analytics
- Business location details
- Feedback-funnel submissions and consent choices
- Google Cloud Credentials: API keys and tokens you configure for secure data access
- Review Management Settings: Preferences for notifications, filters, and reporting
- Export Activity: Information needed to generate the report exports you request
- Support Communications: Messages, screenshots, and files when you contact support
2.2 Information We Collect Automatically
- Usage Analytics: Feature usage, session duration, and user interactions
- Device & Browser Data: Browser type, operating system, IP address, device identifiers
- Performance Metrics: Page load times, API response times, error logs
- Security Logs: Login attempts, security events, and access patterns
2.3 Information from Third Parties
- Google APIs: Business review data, location info, and customer insights accessed through your credentials
- Authentication Services: Profile information from Google OAuth and other identity providers
- Payment Processors: Billing information and transaction data from Stripe and similar services
- Configured Integrations: Webhook settings and routing metadata you choose to provide
3. How We Use Your Information
We use the information we collect to provide and improve our review management services:
Service Delivery
Analytics & Insights
Customer Support
Specific uses include:
- Process and analyze your Google Business Profile review data
- Generate reports, insights, and trend analysis
- Send notifications about new reviews and reputation alerts
- Provide customer support and technical assistance
- Improve our service algorithms and add new features
- Ensure security, prevent fraud, and detect abuse
- Comply with legal obligations and respond to legal requests
- Process payments and manage your subscription
- Review product feedback you submit to prioritize features and improvements
Feedback and Testimonials
When you submit feedback through our in-product feedback form, we store your submission together with your account identifiers, name, and profile photo so we can understand and act on it. We only use your feedback, name, and profile photo in marketing or promotional material (such as testimonials on our website or social media) if you give us explicit, opt-in consent at the time you submit it. Consent is optional, does not affect any rewards you earn, and you can withdraw it at any time by contacting admin@reviewpanel.dev.
4. Information Sharing and Disclosure
We Never Sell Your Data: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share information only in these limited situations:
- With Your Explicit Consent: When you specifically authorize us to share information
- Service Providers: Trusted third parties who help us operate our service (hosting, analytics, payment processing)
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, safety, or that of our users
- Emergency Situations: To prevent harm or illegal activities
5. Data Security
ReviewPanel uses the following application controls to protect account and integration data:
Technical Safeguards
- HTTPS/TLS for data in transit
- OAuth tokens and webhook credentials encrypted before storage
- Server-side authentication checks
- Workspace role and membership checks
Operational Security
- Revocable Google OAuth access
- HMAC-SHA256 signatures for outbound webhooks
- Account deletion workflow
- Access and error logging used to operate and protect the service
Important: No method of transmission or storage is completely secure. Contact us if you need current security information for a vendor review.
6. Data Retention
We retain your information based on the following criteria:
Active Account Data: Retained while needed to provide the service and removed through the account-deletion workflow
Webhook Delivery History: Records older than 30 days are scheduled for deletion each day
Operational Records: Limited billing, security, and service records may be retained when required for legal, fraud-prevention, or provider obligations
Legal Compliance: Some data may be retained longer to comply with legal obligations
7. Your Rights and Choices
You have significant control over your personal information:
Data Access Rights
- • Request access to personal information, where applicable
- • Export the report data supported by your plan
- • Ask questions about our processing practices
Data Control Rights
- • Correct inaccurate information
- • Request account deletion
- • Request restrictions where required by applicable law
Privacy Preferences
- • Opt-out of non-essential emails
- • Control cookie preferences
- • Manage notification settings
Legal Protections
- • File complaints with authorities
- • Object to automated decisions
- • Withdraw consent anytime
Sensitive data: ReviewPanel is not designed to receive or process protected health information (PHI). Do not submit PHI through review content, feedback forms, support messages, webhook metadata, or optional AI features. ReviewPanel does not offer a Business Associate Agreement (BAA).
8. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contract Performance
- • Service delivery and account management
- • Processing payments and subscriptions
- • Providing customer support
Legitimate Interests
- • Analytics and service improvement
- • Security monitoring and fraud prevention
- • Marketing to existing customers
Consent
- • Marketing communications to prospects
- • Optional analytics and tracking
- • Third-party integrations
Legal Compliance
- • Tax and accounting requirements
- • Regulatory compliance
- • Legal proceedings
9. Google Data Processing
Special considerations for Google Business Profile review data processing:
Data Processing Infrastructure
We use Google Cloud Platform services to store and process your review data. This means your data is processed within Google's infrastructure, subject to Google's security measures and data processing agreements.
- Data Scope: We only access reviews and business information you explicitly authorize through Google's OAuth system
- Processing Purpose: Analytics, trend analysis, rating aggregation, and reputation management insights
- Data Storage: Review data is stored using Google Cloud and Firebase services; contact us for the current configured data location
- Optional AI Features: When you request an AI-generated reply, SEO analysis, or similar AI output, the relevant review or business-profile input is sent to OpenAI to generate that output. ReviewPanel does not implement model training on customer data; third-party handling is governed by the provider's applicable terms.
- Customer Review Privacy: Individual reviewer information is processed according to Google's privacy policies and terms
- Data Retention: Google review data is retained while needed to provide the service and is included in the account-deletion workflow
- Third-Party Access: Google may access this data as part of their cloud services, subject to their privacy policies
Important: By using our service, you acknowledge that your Google Business Profile data will be processed using Google's infrastructure and services, and you consent to such processing for the purposes outlined in this policy.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own:
- Cloud Processing: ReviewPanel uses Google Cloud and Firebase services; data may be processed outside your country
- Service Providers: Provider terms and applicable law govern processing performed by Google Cloud, Firebase, Stripe, OpenAI, and other providers identified in this policy
- Questions: Contact us for current information about data locations and transfer safeguards
11. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login, security, preferences | Session/1 year |
| Analytics | Usage patterns, performance | 2 years |
| Marketing | Personalized content | 1 year |
12. Contact Us
We're here to help with any privacy questions or concerns:
General Privacy Inquiries
admin@reviewpanel.dev
Serein LLC
Texas, United States
Data Protection Officer
admin@reviewpanel.dev
Response Time: We aim to acknowledge privacy inquiries promptly and respond within applicable legal timeframes. and data requests within 30 days as required by applicable privacy laws.
Legal Notice: This Privacy Policy was last updated on September 2026. We may update this policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated via email and through our service. Continued use after changes constitutes acceptance of the updated policy.