1. Introduction
ReviewPanel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Business Profile review management service.
Key Principle: We only collect data necessary to provide our review management services and never sell your personal information to third parties.
2. Information We Collect
2.1 Information You Provide
Account Information
- Name and email address
- Authentication credentials
- Profile preferences
Business Data
- Google Business Profile information
- Review data and analytics
- Business location details
- Google Cloud Credentials: API keys and tokens you configure for secure data access
- Review Management Settings: Preferences for notifications, filters, and reporting
- Export Configurations: Custom report formats and scheduling preferences
- Support Communications: Messages, screenshots, and files when you contact support
2.2 Information We Collect Automatically
- Usage Analytics: Feature usage, session duration, and user interactions
- Device & Browser Data: Browser type, operating system, IP address, device identifiers
- Performance Metrics: Page load times, API response times, error logs
- Security Logs: Login attempts, security events, and access patterns
2.3 Information from Third Parties
- Google APIs: Business review data, location info, and customer insights accessed through your credentials
- Authentication Services: Profile information from Google OAuth and other identity providers
- Payment Processors: Billing information and transaction data from Stripe and similar services
- Integration Partners: Data from connected CRM, marketing, or analytics tools
3. How We Use Your Information
We use the information we collect to provide and improve our review management services:
Service Delivery
Analytics & Insights
Customer Support
Specific uses include:
- Process and analyze your Google Business Profile review data
- Generate reports, insights, and trend analysis
- Send notifications about new reviews and reputation alerts
- Provide customer support and technical assistance
- Improve our service algorithms and add new features
- Ensure security, prevent fraud, and detect abuse
- Comply with legal obligations and respond to legal requests
- Process payments and manage your subscription
4. Information Sharing and Disclosure
We Never Sell Your Data: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share information only in these limited situations:
- With Your Explicit Consent: When you specifically authorize us to share information
- Service Providers: Trusted third parties who help us operate our service (hosting, analytics, payment processing)
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, safety, or that of our users
- Emergency Situations: To prevent harm or illegal activities
5. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption (AES-256)
- TLS 1.3 for data in transit
- Multi-factor authentication
- Regular security audits
Operational Security
- Role-based access controls
- 24/7 monitoring and alerts
- Employee security training
- Incident response procedures
Important: While we implement industry-leading security measures, no method of transmission over the Internet is 100% secure. We continuously update our security practices to address emerging threats.
6. Data Retention
We retain your information based on the following criteria:
Active Account Data: Retained while your account is active and for 30 days after deletion
Review Analytics: Aggregated data retained for up to 2 years for service improvement
Legal Compliance: Some data may be retained longer to comply with legal obligations
Security Logs: Maintained for 1 year for security and fraud prevention
7. Your Rights and Choices
You have significant control over your personal information:
Data Access Rights
- • View all personal data we hold
- • Export data in standard formats
- • Request data processing records
Data Control Rights
- • Correct inaccurate information
- • Delete your account and data
- • Restrict certain processing
Privacy Preferences
- • Opt-out of non-essential emails
- • Control cookie preferences
- • Manage notification settings
Legal Protections
- • File complaints with authorities
- • Object to automated decisions
- • Withdraw consent anytime
8. Review Data Processing
Special considerations for Google Business Profile review data:
- Data Scope: We only access reviews and business information you explicitly authorize
- Processing Purpose: Analytics, trend analysis, and reputation management insights
- Data Enrichment: We may enhance review data with sentiment analysis and categorization
- Customer Review Privacy: Individual reviewer information is processed according to Google's policies
- Competitive Analysis: Aggregated industry data may be used for benchmarking (anonymized)
- AI and Machine Learning: Review content may be analyzed using AI for insights and automation
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login, security, preferences | Session/1 year |
| Analytics | Usage patterns, performance | 2 years |
| Marketing | Personalized content | 1 year |
10. Contact Us
We're here to help with any privacy questions or concerns:
General Privacy Inquiries
privacy@reviewpanel.dev
[Your Business Address]
Data Protection Officer
dpo@reviewpanel.dev
For GDPR requests and data protection matters
Response Time: We respond to privacy inquiries within 72 hours and data requests within 30 days as required by applicable privacy laws.
Legal Notice: This Privacy Policy was last updated on June 2025. We may update this policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated via email and through our service. Continued use after changes constitutes acceptance of the updated policy.