Privacy Policy

1. Introduction

Serein LLC ("we," "our," or "us"), a company organized under the laws of Texas, United States, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Business Profile review management service.

Data Controller Information

Company: Serein LLC
Location: Texas, United States
Contact: admin@reviewpanel.dev

Key Principle: We only collect data necessary to provide our review management services and never sell your personal information to third parties.

2. Information We Collect

2.1 Information You Provide

Account Information

Name and email address
Authentication credentials
Profile preferences

Business Data

Google Business Profile information
Review data and analytics
Business location details

Google Cloud Credentials: API keys and tokens you configure for secure data access
Review Management Settings: Preferences for notifications, filters, and reporting
Export Configurations: Custom report formats and scheduling preferences
Support Communications: Messages, screenshots, and files when you contact support

2.2 Information We Collect Automatically

Usage Analytics: Feature usage, session duration, and user interactions
Device & Browser Data: Browser type, operating system, IP address, device identifiers
Performance Metrics: Page load times, API response times, error logs
Security Logs: Login attempts, security events, and access patterns

2.3 Information from Third Parties

Google APIs: Business review data, location info, and customer insights accessed through your credentials
Authentication Services: Profile information from Google OAuth and other identity providers
Payment Processors: Billing information and transaction data from Stripe and similar services
Integration Partners: Data from connected CRM, marketing, or analytics tools

3. How We Use Your Information

We use the information we collect to provide and improve our review management services:

Service Delivery

Analytics & Insights

Customer Support

Specific uses include:

Process and analyze your Google Business Profile review data
Generate reports, insights, and trend analysis
Send notifications about new reviews and reputation alerts
Provide customer support and technical assistance
Improve our service algorithms and add new features
Ensure security, prevent fraud, and detect abuse
Comply with legal obligations and respond to legal requests
Process payments and manage your subscription

We Never Sell Your Data: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share information only in these limited situations:

With Your Explicit Consent: When you specifically authorize us to share information
Service Providers: Trusted third parties who help us operate our service (hosting, analytics, payment processing)
Legal Requirements: When required by law, court order, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, property, safety, or that of our users
Emergency Situations: To prevent harm or illegal activities

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

End-to-end encryption (AES-256)
TLS 1.3 for data in transit
Multi-factor authentication
Regular security audits

Operational Security

Role-based access controls
24/7 monitoring and alerts
Employee security training
Incident response procedures

Important: While we implement industry-leading security measures, no method of transmission over the Internet is 100% secure. We continuously update our security practices to address emerging threats.

6. Data Retention

We retain your information based on the following criteria:

Active Account Data: Retained while your account is active and for 30 days after deletion

Review Analytics: Aggregated data retained for up to 2 years for service improvement

Legal Compliance: Some data may be retained longer to comply with legal obligations

Security Logs: Maintained for 1 year for security and fraud prevention

7. Your Rights and Choices

You have significant control over your personal information:

Data Access Rights

• View all personal data we hold
• Export data in standard formats
• Request data processing records

Data Control Rights

• Correct inaccurate information
• Delete your account and data
• Restrict certain processing

Privacy Preferences

• Opt-out of non-essential emails
• Control cookie preferences
• Manage notification settings

Legal Protections

• File complaints with authorities
• Object to automated decisions
• Withdraw consent anytime

8. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance

• Service delivery and account management
• Processing payments and subscriptions
• Providing customer support

Legitimate Interests

• Analytics and service improvement
• Security monitoring and fraud prevention
• Marketing to existing customers

Consent

• Marketing communications to prospects
• Optional analytics and tracking
• Third-party integrations

Legal Compliance

• Tax and accounting requirements
• Regulatory compliance
• Legal proceedings

9. Google Data Processing

Special considerations for Google Business Profile review data processing:

Data Processing Infrastructure

We use Google Cloud Platform services to store and process your review data. This means your data is processed within Google's infrastructure, subject to Google's security measures and data processing agreements.

Data Scope: We only access reviews and business information you explicitly authorize through Google's OAuth system
Processing Purpose: Analytics, trend analysis, sentiment analysis, and reputation management insights
Data Storage: Review data is stored on Google Cloud Platform servers in the United States
Data Enrichment: We may enhance review data with AI-powered sentiment analysis and categorization
Customer Review Privacy: Individual reviewer information is processed according to Google's privacy policies and terms
Data Retention: Google review data is retained as long as your account is active, plus 30 days for account recovery
Third-Party Access: Google may access this data as part of their cloud services, subject to their privacy policies

Important: By using our service, you acknowledge that your Google Business Profile data will be processed using Google's infrastructure and services, and you consent to such processing for the purposes outlined in this policy.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own:

Primary Processing: Data is primarily processed in the United States through Google Cloud Platform
Adequacy Decisions: We rely on adequacy decisions where available for EU data transfers
Standard Contractual Clauses: For transfers without adequacy decisions, we use Standard Contractual Clauses approved by the European Commission
Google's Safeguards: Google Cloud Platform provides additional safeguards for international data transfers
Your Rights: You may request information about safeguards in place for your data transfers

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential	Login, security, preferences	Session/1 year
Analytics	Usage patterns, performance	2 years
Marketing	Personalized content	1 year

12. Contact Us

We're here to help with any privacy questions or concerns:

General Privacy Inquiries

admin@reviewpanel.dev

Serein LLC
Texas, United States

Data Protection Officer