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Account & Billing
Choose which events send you a notification, and whether you get it in the app, by email, or both.
In-app
Shown in the ReviewPanel notification list.
Sent to the address on your account.
Both channels are on by default for every event, except widget refresh recovery, which is in-app only by default.
| Event | When it is sent |
|---|---|
| New review received | A new Google review is detected. |
| Review deleted | A review is removed from Google. |
| Rating drop | The average rating falls significantly. |
| Review spike | An unusual number of new reviews arrives in a short window. |
| Recent rating drop | Recent reviews are rated noticeably lower than the lifetime average. |
| Unanswered negative review | A negative review has no reply after 48 hours. |
| Subscription expiring | A trial or subscription is about to end. |
| Geo-grid rank change | Your local search ranking improves. |
| Widget refresh failure | Widget data fails to update after repeated attempts. |
| Widget refresh recovery | A widget refresh problem is resolved. |
| Authentication expiry | Your Google connection expires. |
| API quota exceeded | Google API limits are reached. |
| Workspace membership changes | You are added to or removed from a workspace, or your role changes. |
| Reply approvals | A reply needs your approval, or a reply you drafted is approved or rejected. |