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Agency

Agency Hub

The Agency Hub is the view for agencies that manage reviews for several client workspaces. It shows client ratings, reply approvals, token usage, and shared defaults in one place.

Access

The Agency Hub is available on the Agency plan. It lists client workspaces you own or belong to, as long as the workspace owner is on the Agency plan. Use the New client workspace button to add a client.

Portfolio

Summary cards

Clients, unanswered reviews, pending approvals, and connection issues.

Client table

Location count, weighted rating, 30-day rating change, unanswered reviews, approvals, and Google connection.

Filters

Search by client or location, show only clients that need attention, and sort the list.

Unanswered counts come from saved review summaries. If a summary is missing, the table shows the count as unavailable. Connection status shows the last saved state. If a connection has failed, open the client's settings to reconnect it.

Approvals

The Approvals tab is one inbox for reply drafts across all clients. Filter by client, status, approver, or how long a draft has waited. The list shows 25 drafts per page.

  • Approve & post: posts the reply to Google.
  • Request changes: sends feedback to the drafter. The draft is reopened for editing.
  • Send reminder: notifies the approver that a draft is waiting.
  • A draft you wrote needs another approver. You cannot approve your own draft.

The inbox shows the newest 500 drafts for each client workspace. Open the client's reviews to find older drafts.

Usage and budgets

This tab is visible only to the workspace owner. It shows the tokens each client used this calendar month (UTC).

Tokens used

Tokens deducted from your balance for that client.

Allocated plan cost

Your monthly subscription cost split across connected locations. An estimate, not a client invoice.

Budgets

A monthly token budget, a monthly cost budget, and an alert threshold. Budgets are advisory.

Budgets do not block work or change billing. Per-client tracking starts with new token deductions, so usage from before this feature is not included. Token alerts are sent as usage crosses your threshold. Cost alerts are checked daily. Alerts follow your notification preferences.

Defaults and templates

Templates save the settings you reuse for new clients. You can have up to 20 templates and one default. A template includes:

  • Branding, see White-Label Branding.
  • AI reply tone.
  • Whether replies need approval before they post.
  • Notification defaults for the workspace.

Saving a template or changing the default does not change existing clients. Approver assignments and Google credentials are not copied to new workspaces. Set those after the client is set up.

Related: White-Label Branding