# ReviewPanel ReviewPanel is a review management platform that helps businesses collect, manage, and display Google Business Profile reviews through embeddable widgets, public showcase pages, and a centralized dashboard. ## Key Features - Review collection widgets (embeddable, 4 layout variants) - Review funnel with smart routing (positive → Google, negative → private feedback) - Business dashboard for review management - Google My Business integration via secure OAuth - Automated review sync (quarterly to daily depending on plan) - On-demand manual refresh - Subscription management (Starter, Personal, Professional, Enterprise) - Multi-location support (up to 20+ locations on Enterprise) - Review analytics, trend reports, and year-over-year comparison - Deleted review detection and evidence preservation - Geo-grid local rank tracking - Public showcase pages with QR codes and printable flyers - Webhook integrations with HMAC signatures and retry logic - CSV and PDF export - Reply to reviews directly from the dashboard - AI-powered review summaries (Google AI) - Team workspaces with role-based access - Blog / content management - Agency and franchise support with volume pricing - 14-day free trial on paid plans - Dark mode support throughout ## What You Can Do **For Businesses:** - Collect customer reviews through embeddable widgets and review funnels - Smart review routing: 4–5 star ratings prompt customers to leave a Google review; lower ratings capture private feedback - Manage and reply to reviews from a centralized dashboard - Connect with Google Business Profile via secure OAuth (default or custom credentials) - Get automated review updates on a schedule (quarterly, monthly, weekly, or daily) - Trigger on-demand review refreshes - Export review data and analytics as CSV or branded PDF reports - Track review analytics, trends, and year-over-year comparisons - Detect deleted reviews with evidence preservation for appeals - Monitor local search rankings with geo-grid scans - Support multiple business locations from one account - Set up public showcase pages to display ratings and review counts - Generate QR codes and printable flyers for in-store display - Push review data to external systems via real-time webhooks - Manage team access with workspaces and role-based permissions **Widget Features:** - 4 layout variants: small, medium, horizontal, large - Auto-detects light/dark theme - Responsive design for all devices - Domain validation and CDN delivery - Built-in click analytics - Structured data support where eligible - Optional removal of ReviewPanel branding (paid plans) - Easy integration with a single JavaScript snippet **Showcase Pages:** - Branded public page at /view/your-brand - Ratings, review counts, and location directory - Per-location detail pages with "Leave a Review" CTA - Draft/publish workflow with SEO indexing toggle - Toggle which metrics are visible - QR codes for each location - Printable flyers with QR code, rating, and branding - Social links integration **Geo-Grid Rank Tracking:** - Visual grid map showing local search rank at each geographic point - Configurable grid size (3×3, 5×5, 7×7) and radius - Competitor analysis — see who outranks you at each node - Visibility score tracking over time - Scan history and time-travel comparison - Monthly auto-scans with notifications - PDF export of results - Free 3×3 scan available without signup (lead magnet) **Deleted Review Detection:** - Two-phase detection (lightweight metadata check + deep scan) - Evidence preservation — deleted reviews are tombstoned with full content - Pattern detection alerts (5+ deletions in a single day) - Weekly deletion trend charts - One-click copy formatted for Google Support appeals - Auto-restore when deleted reviews reappear - Monthly full reconciliation sync **Reply to Reviews:** - Respond to Google reviews directly from the dashboard - Replies post immediately to Google Business Profile - Manage responses across all locations from one place **AI Review Summary:** - AI-generated summary of review sentiment and themes - Powered by Google AI - Available per location **Analytics & Reporting:** - Sort, filter, and search all reviews - Filter by star rating, date range, keyword, or location - Average and weighted rating tracking - Star distribution charts - Monthly trend charts - Year-over-year comparison (review counts and average ratings) - Cross-location performance comparison - Filters carry through to exports ## Widget Integration Businesses can embed ReviewPanel widgets on their websites using generated JavaScript snippets. Widgets work with WordPress, Wix, Squarespace, and any site that supports HTML. The widgets support: - 4 layout variants (small, medium, horizontal, large) - Light and dark themes with auto-detection - Responsive design - Domain validation for security - CDN delivery for performance - Click event analytics ## Review Funnel The review funnel is a smart feedback collection system embedded in showcase pages and widgets: 1. Customer rates their experience (1–5 stars) 2. If 4–5 stars: prompted to leave a Google review (with optional consent for testimonial use) 3. If 1–3 stars: feedback is captured privately for the business to address 4. Includes optional comment field and consent management ## Pricing Plans - **Starter** ($0/mo): Up to 3 locations, quarterly auto-refresh, 1 manual refresh per month, widgets (all themes), basic dashboard, community support - **Personal** (from $4.99/mo): Up to 8 locations, monthly auto-refresh, full widget customization, 1 geo-grid scan/month, email support, CSV export - **Professional** (from $14.99/mo): 15 locations, weekly auto-refresh, up to 3 team members, priority support, webhooks, CSV/PDF export, geo-grid tracking - **Enterprise** (from $49.99/mo): 20 locations, daily auto-refresh, up to 10 team members, dedicated support, unlimited geo-grid tracking, deleted review detection, full analytics export, volume pricing for 50+ locations All paid plans include a 14-day free trial. Annual billing saves 20%. ## Industry Solutions ReviewPanel serves businesses across multiple industries: - **Restaurants**: Menu updates, location hours, customer feedback management - **Healthcare**: Patient review monitoring, multi-practice management - **Automotive**: Dealership and service center reputation management - **Home Services**: Contractor and service provider review tracking - **Franchises**: Multi-location brand consistency and performance monitoring - **Solo Entrepreneurs**: Individual consultants and service providers - **Local Businesses**: Retail stores, salons, and community-focused businesses - **Agencies**: Multi-client management with volume pricing and white-label workflows - **Hospitality**: Hotels, resorts, and vacation rental review management - **Real Estate**: Agent and brokerage reputation tracking - **Retail**: Store-level review monitoring and comparison - **Education**: School and tutoring center feedback management - **Financial Services**: Bank, credit union, and advisor review management - **Legal**: Law firm and attorney reputation management - **Beauty & Wellness**: Salon, spa, and fitness center reviews - **Non-Profits**: Organization reputation and donor feedback - **SaaS**: Software company review management - **MSPs**: Managed service provider reputation tracking - **Flooring**: Flooring contractor and showroom reviews - **Florists**: Floral shop customer feedback - **Marketing Services**: Marketing agency reputation management ## Teams & Workspaces - Create team workspaces to share access with colleagues - Role-based access: Owner, Admin, Read-only - Invite members without sharing Google credentials - Activity/audit logs for all team actions - Workspace-level OAuth settings - Cross-location analytics within workspaces - Professional: up to 3 team members - Enterprise: up to 10 team members (additional at $2/mo each) ## Integrations & Data - **Webhooks**: Real-time push notifications with HMAC signatures, automatic retries with exponential backoff, delivery tracking, configurable payload detail levels, secret rotation - **CRM**: Native field mapping for HubSpot and Salesforce - **No-Code**: Zapier and Make support - **Export**: CSV and branded PDF reports with logo - **Embeddable**: Widgets work on any website (WordPress, Wix, Squarespace, custom) - **Zero Lock-In**: Export all data anytime, delete account and all data is removed ## Security - Secure Google OAuth (default credentials or bring your own) - Read-only access unless explicitly enabled for replies - OAuth tokens encrypted at rest (AES-256) - TLS in transit - Firebase Authentication with auto-refreshing tokens - Domain validation for widgets - HMAC webhook signatures - Regular security audits - Privacy-first: no data selling or sharing ## Blog ReviewPanel maintains a blog with insights, tips, and updates on Google review management and online reputation. Posts are searchable, filterable by tag, and sortable by date or name. ## Agency & Franchise Support - Scalable locations with volume pricing (50+ locations) - Multi-client management from one dashboard - Team workspaces with role-based access per client - Client-ready PDF exports with branding - White-label branding options - Dedicated agency pricing available via contact ## Getting Started 1. **Sign Up**: Create a free Starter account 2. **Connect Google**: Secure OAuth integration with Google Business Profile 3. **Setup Widgets**: Generate and embed review widgets on your website 4. **Configure Showcase**: Set up public showcase pages with QR codes 5. **Monitor Reviews**: Track performance through the dashboard 6. **Scale Up**: Upgrade plans as your business grows ## Support & Resources - Community support for Starter plan - Email support for Personal plan - Priority support for Professional plan - Dedicated support for Enterprise plan - In-app support ticket system - In-app notification center - Guided onboarding flow - Blog with tips and best practices - Interactive demo with sample data - Free geo-grid scan tool (no signup required)